Today we celebrate European Emergency Number Day 112 đâĄď¸ đđđ, a great opportunity to focus on this important service that plays an irreplaceable role in ensuring safety and providing quick assistance in crisis situations. The emergency number 112 is available across all European Union member states and serves as a universal contact point for requesting help â whether it's a medical emergency, a fire, an accident, or a life-threatening situation.
2,000,000 Calls Each Year
In the past year, the emergency number 112 received more than 2,000,000 calls in the Czech Republic alone. This number illustrates the vast scale and importance of the service. Every single call can be a crucial moment where help needs to arrive as quickly as possible to save lives or minimize damage. And in each of these situations, technology plays a role in ensuring quick and effective assessment of the situation and connecting to the most appropriate emergency service.
Our 21 Years of Experience with Emergency Number 112
At VITSOL, we are proud to have been the operator and solution provider for emergency number 112Â for over 21 years. Since the beginning of our collaboration with this life-saving service, we have focused on providing technological solutions that help emergency services manage the high volume of calls and deliver help as quickly as possible. Through our IT and telecommunications services, we ensure that every 112 call is processed efficiently and quickly, which can make all the difference between life and death.
The emergency number 112 is a critical infrastructure for ensuring public safety, and our technology is a part of that infrastructure. Our systems and solutions help operators quickly connect callers to the appropriate emergency service â whether it's police, medical emergency services, or firefighters. Every element must be designed to guarantee the highest level of reliability and speed, as in crisis situations, every second truly matters.
How Our Solutions Contribute to the Effective Operation of Emergency Number 112
The emergency number 112 is built on a robust technological foundation capable of handling a large volume of calls, even during periods of crisis. Our IT and telecommunication solutions focus on:
Speed of Call Processing â Every call must be assessed and connected to the relevant service (police, firefighters, medical services) as quickly as possible to allow rapid response.
Security and Reliability â Our systems are designed to be resilient against failures and outages, ensuring that the emergency number never fails when needed.
Operator Support â Our technology includes advanced tools that assist operators in taking calls, tracking the situation, and coordinating emergency services.
Integrated Communication â Our solutions enable smooth integration of various communication channels, simplifying coordination between services and ensuring that no call goes unanswered.
A Big Thank You to All Who Contribute to the 112 Service
Today, we would like to express our gratitude to all those involved in the daily work of the 112 emergency service, from operators to emergency responders to all the experts who contribute to the effective management and development of the service. Their tireless work and dedication are vital in ensuring that help arrives on time and at the right place.
The emergency number 112 is a tool that brings together all the safety and assistance services into one integrated system that is ready to respond to any crisis situation. Together, we can ensure that help arrives on time, wherever and whenever it is needed.
The emergency number 112 is an invaluable tool for all of us. And at VITSOL, we will continue to focus on providing technologies and innovations that enable emergency numbers to operate as efficiently as possible. We believe that we will continue to play an important role in ensuring safety and quick assistance for all citizens.